No Refunds– Exchange Only Policy
Thank you for shopping with us! Please note that all sales are final and we do not offer refunds
Exchange Policy
We gladly accept exchanges for eligible items.
Exchanges must be requested within[3] days of receiving your order.
Items must be returned unused, unwashed, and in original condition with all tags attached.
Sale or clearance items [are/are not] eligible for exchange.
How to Request an Exchange
1. Contact our customer support at [kidzeelifestyle@gmail.com] within [3] days of delivery.
2. Provide your order number and details about the item you want to exchange.
3. We will send you instructions for returning the item and sending the replacement.
Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Once we receive and inspect your returned item, we will ship the exchanged item to you.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos.
We will arrange an exchange at no additional cost in such cases.
This policy details our procedures for shipping the products you order and handling returns.
Shipping Policy
1. Order Processing:
All orders are processed and dispatched from our warehouse within 2-3 business days (Monday to Friday, excluding public holidays).
You will receive a confirmation email once your order is placed and another email with tracking information once it is shipped.
2. Shipping in India:
We offer shipping across India.
Delivery Time: Please allow 5-8 business days for your order to be delivered after it has been shipped. Delivery to remote locations may take longer.
Shipping Charges: Shipping fees are calculated at checkout based on the weight and destination of your order. We offer free shipping on orders over a specified value, which will be mentioned on the website.
3. International Shipping:
Currently, we do not ship to destinations outside of India.
4. Order Tracking:
Once your order is dispatched, you will receive a tracking number via email. You can use this number to track your package on the courier partner’s website.
Contact Us
If you have any further questions on how to return your item to us, contact us at support@kidzeelifestyle.com.